Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms and conditions of the promotion before placing your order.

For the return or exchange of Slimalora products purchased from any other authorized retailer please contact your retailer directly.

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Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact support@slimalora.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.

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Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to support@slimalora.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

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Items Not Received

If you have not received your full order, please contact us at support@slimalora.com with the subject line: MISSING ITEM along with your order number.

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Return Address

For approved returns, please ship your return items to the following address:

Return Address:
Room 905 (self-declared), No. 1526, Jiangdong East Road, Dongyuan Industrial Zone, Jiangdong Street, Yiwu City, Jinhua City, Zhejiang Province, China

Postal Code: 322000

Phone: +86 13937584482

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Please do not send your return items to this address without prior confirmation from our customer service team.